Shipping policy
Shipping
Thanks for ordering from SWN. We will do our best to ensure you receive your products smoothly and safely. Please read the following important shipping information carefully.
All orders are processed within 5–15 business days and dispatched within 15 working days unless affected by force majeure conditions. Items may be shipped from our worldwide warehouses based on stock availability. We start processing your order once cleared payment is received for all order types. Factors such as delayed logistics and customs clearance procedures may impact delivery timelines. Customers are advised to provide valid KYC documents for faster customs clearance. Orders may be canceled or modified during the processing stage within 24–48 hours after placement; however, once the order enters the shipping process or tracking is generated, cancellation or modification will no longer be possible. Once the order has been shipped, the tracking number will be sent to you by email and will also appear in your order details. If there is a significant delay, major change, product unavailability, price change, or shipment embargo, our team will contact you via email, WhatsApp, or phone using your registered contact details.
Shipping Regions
Hey there! We are currently shipping to India.
Shipping Time
SWN partners with 300+ global carriers to bring you the most affordable and fastest delivery.
We offer standard delivery options; all delivery options are trackable online for your peace of mind.
Orders typically take 7–35 business days to arrive for prepaid and partial COD orders. All orders are delivered within approximately 35 business days; in rare cases, delivery may extend up to 60 days due to unforeseen circumstances.
Shipping Fee
Shipping prices are based on product weight, shipping service, and destination. We always try to provide the fastest service at the lowest possible price. Firstly, we consider the delivery timeline, and if two services offer similar delivery times, we choose the more economical option. Currently, free shipping is available throughout our store.
Warehouse Shipping System
All orders are processed and shipped directly from our distribution centers in various warehouses around the world. Currently, we use the standard shipping method and express delivery* on selected items
*Express delivery is available only for selected products based on supplier availability, product type, and logistics feasibility. Some items may not qualify for expedited shipping due to handling or sourcing constraints.
(Taxes and duties may be applied by the Government of India on delivery for orders valued above INR 50,000. In such cases, customers may be required to provide KYC documents for customs clearance as per government regulations. See the details below to understand how KYC works.)
Cancel or Modify Order Information
If you would like to cancel or modify your order information, please contact us before the order is processed (within 24 hours after the order confirmation for all orders).
Customers are recommended not to provide KYC documents for orders below INR 50,000. However, customers who wish to expedite the customs clearance process may voluntarily provide KYC (Government-issued ID) after placing the order by contacting us via WhatsApp or email (please refer to the Contact section for our WhatsApp number and email address). Providing KYC may help expedite customs clearance at the destination. Applicable customs duties, taxes, or other charges may apply, and any such costs must be borne by the customer. The customer's name and address on the order must exactly match the details provided on the KYC document. If a customer opts for self-clearance of customs by providing ID/KYC documents, all delivery responsibilities and accountability thereafter shall rest with the customer. SWN India cannot be held liable if the shipment is delayed, held, or returned due to an incorrect address, KYC mismatch, customer unavailability, or an unreachable/non-responsive mobile number. Also, please note that SWN India does not collect KYC documents directly. Customers may be required to furnish the necessary KYC documents to the carrier upon request. Those who wish to register for self-KYC for orders below INR 50,000 must inform SWN India in advance via WhatsApp or email within 24 hours of receiving the order confirmation email. By default, all orders below INR 50,000 are considered non-KYC orders and will be processed normally as per our standard procedure.
Kindly note that our team may begin processing the order shortly after confirmation. In the meantime, you may request modifications to your order information. Once the order has been shipped or tracking has been generated, we will not be able to cancel or change your order. Notifications and updates will be sent to your registered contact details. In some cases, we may contact you regarding changes in design, price, style, or availability if a product becomes discontinued or restricted. Customers may provide their input accordingly.
*SWN India reserves the right to replace, modify, cancel, or refund an order in unavoidable situations caused by unforeseen circumstances such as major price changes, product unavailability, logistics restrictions, or government import regulations.
Damages
In case of a damaged product, whether caused during transit or due to accidental mishandling by the customer, kindly contact us and also raise a complaint with the carrier. We will assist you in resolving the issue. For selected products, customers may also request a replacement item after paying partial charges in cases involving customer-side mishandling, subject to eligibility and approval.
