Shipping policy
Shipping
Thanks for ordering from SWN. We will do our best to ensure you receive your products smoothly and safely. Please read the following important shipping information carefully.
All orders are processed within 5–15 business days and dispatched within 15 working days unless affected by force majeure conditions. Items may be shipped from our worldwide warehouses based on stock availability. We start processing your order once cleared payment is received for all order types. Factors such as delayed logistics and customs clearance procedures may impact delivery timelines. Customers are advised to provide valid KYC documents for faster customs clearance. Orders may be canceled or modified during the processing stage within 24–48 hours after placement; however, once the order enters the shipping process or tracking is generated, cancellation or modification will no longer be possible. Once the order has been shipped, the tracking number will be sent to you by email and will also appear in your order details. If there is a significant delay, major change, product unavailability, price change, or shipment embargo, our team will contact you via email, WhatsApp, or phone using your registered contact details.
Shipping Regions
Hey there! We are currently shipping to India.
Shipping Time
SWN partners with 300+ global carriers to bring you the most affordable and fastest delivery.
We offer standard delivery options; all delivery options are trackable online for your peace of mind.
Orders typically take 7–35 business days to arrive for prepaid and partial COD orders. All orders are delivered within approximately 35 business days; in rare cases, delivery may extend up to 60 days due to unforeseen circumstances.
Shipping Fee
Shipping prices are based on product weight, shipping service, and destination. We always try to provide the fastest service at the lowest possible price. Firstly, we consider the delivery timeline, and if two services offer similar delivery times, we choose the more economical option. Currently, free shipping is available throughout our store.
Warehouse Shipping System
All orders are processed and shipped directly from our distribution centers in various warehouses around the world. Currently, we use the standard shipping method and express delivery* on selected items
*Express delivery is available only for selected products based on supplier availability, product type, and logistics feasibility. Some items may not qualify for expedited shipping due to handling or sourcing constraints.
(Taxes may be applied by the Government of India on delivery for orders valued above INR 50,000. In such cases, customers may be required to provide KYC documents for customs clearance as per government regulations.)
Cancel or Modify Order Information
If you would like to cancel or modify your order information, please contact us before the order is processed (within 24 hours after the order confirmation for prepaid orders).
You may also provide your KYC (Government ID) after placing the order by contacting us to help expedite customs clearance of your shipment (taxes or duties may apply, and the customer must bear such costs if applicable).
Kindly note that our team may begin processing the order shortly after confirmation. In the meantime, you may request modifications to your order information. Once the order has been shipped or tracking has been generated, we will not be able to cancel or change your order. Notifications and updates will be sent to your registered contact details. In some cases, we may contact you regarding changes in design, price, style, or availability if a product becomes discontinued or restricted. Customers may provide their input accordingly.
*SWN India reserves the right to replace, modify, cancel, or refund an order in unavoidable situations caused by unforeseen circumstances such as major price changes, product unavailability, logistics restrictions, or government import regulations.
Damages
In case of a damaged product, whether caused during transit or due to accidental mishandling by the customer, kindly contact us and also raise a complaint with the carrier. We will assist you in resolving the issue. On selected products, customers may also request a replacement item after paying partial charges in cases involving customer-side mishandling, subject to eligibility and approval.
