Returns & Refunds Policy

Reducing return and refund requests is an important part of SWN’s operations. To ensure quality, all products are carefully inspected and repackaged before shipping.

Monetary refunds are generally not provided after successful delivery, as international importing, customs clearance, and associated logistics involve significant effort and cost. For the same reasons, returns are also not accepted after delivery, as returning the item to the source country is not feasible.

However, in the event of a valid dispute, an exchange or replacement may be provided for eligible issues listed below, provided the issue is reported within 7 days of delivery. If more than 7 days have passed, we are unable to offer any resolution.

SWN will resend the product or offer an exchange/replacement only for the following cases when a dispute is raised within 7 days of delivery:

1) Lost packages.
2) Damaged/missing accessories/defective or malfunctioning items/sizing issues.
3) Delivery limitations due to serviceability or PIN code restrictions.
4) Seized product limitations (subject to customs policy terms below).
5) Customer size/variant adjustment requests (eligible under the Partial-Charge Exchange option within 7 days of delivery).

How to raise a dispute: Contact us at care@sociableweavernest.com or via WhatsApp at +91 9664364660 within 7 days of the package being marked "delivered."

Incorrect Orders (Partial-Charge Exchange): If an incorrect size or item variant is ordered by the customer, standard free returns or monetary refunds are not applicable. However, to assist our buyers, SWN provides a Partial-Charge Replacement Option for size or variant corrections requested within 7 days of confirmed delivery.

How to Request an Exchange: Contact our customer support team within 7 days of package delivery, either by email at care@sociableweavernest.com or WhatsApp / Call: +91 9664364660. Once approved by our support team, you may dispatch the item to our warehouse address listed at the bottom of this page.

Size Availability & Inventory Disclaimers: Size Range Limitations: If you ordered the maximum or minimum size available for a product and request a larger or smaller size not manufactured or offered in the size chart, we cannot process an exchange. Stock Availability: Exchanges are subject to inventory availability. If the requested size or variant is out of stock or discontinued, the replacement cannot be fulfilled.

Process and Reshipment Conditions - Advance Payment Required: We will dispatch the replacement item only after we receive and confirm payment of the partial replacement and handling fee. New Tracking Assignment: Once processed and shipped, a new tracking number will be provided via email/WhatsApp. Transit Timeline: Replacement shipments undergo international sourcing and customs clearance (7 to 35 business days). Customers are kindly requested to wait patiently throughout the reshipment process.

(Note: If an incorrect size or item is received due to a verified supplier fulfillment error, a free replacement will be provided upon dispute approval within 7 days).

Required Information for Claims:

• Order number

• Proof of purchase

• Clear unedited video or photos of the faulty product and packaging

• Complete delivery address

• Contact telephone number

Electronics Safe Policy Assurance – 7-Day Manufacturing Defect Replacement

Electronic products are covered under our Electronics Safe Policy Assurance, designed to provide fair protection while ensuring responsible usage standards.

In the case of a verified manufacturing defect, we provide a 7-day replacement assurance from the date of confirmed delivery. Customers must submit clear, unedited video or photographic proof demonstrating the defect for verification. Once approved, a replacement will be arranged promptly.

For claims involving physical or operational damage, cosmetic defects, missing components, or transit-related mishandling, a complete unboxing video recorded from the moment the sealed package is opened is mandatory. Claims relating to physical condition without unboxing video proof will not be eligible for replacement.

Coverage Scope: Free replacement strictly applies to manufacturing defects, transit logistics damage, missing key components or accessories, and lost packages. Free replacement does not cover dissatisfaction, change of preference, improper handling, accidental damage, water exposure beyond stated IP ratings, charging misuse, normal battery degradation, or third-party software/app compatibility limitations after unboxing, at the customer's end. (Note: Accidental damage caused by the customer may only be eligible for a paid partial-charge replacement at management discretion—see Damages section).

We provide direct assistance for setup, app pairing, and troubleshooting to ensure genuine operational concerns are resolved efficiently.

Our commitment remains simple: transparent terms, responsible protection, and dependable human support.

Damages and issues

Please inspect your order immediately upon receipt. If the item arrives damaged or defective, contact us right away so we can evaluate the issue.

• Transit Damage: For items damaged in transit, please contact us with unboxing video proof and raise a complaint with the carrier directly. We will assist you in obtaining a free replacement.

• Customer Mishandling: In cases involving accidental damage or mishandling on the customer's end after delivery, free replacement is not applicable. However, for selected products, customers may request a replacement item after paying partial replacement and handling charges, subject to eligibility and SWN approval.

Exchanges and Replacements

The fastest way to process a replacement is to contact customer support with video/photo proof confirming the defect. In the event we cannot provide the same product as a replacement, we will contact you to offer a suitable alternative.

Customers are responsible for applicable shipping and handling charges in special cases (such as when products are of high value or when our technical team needs to physically inspect the defect in person). In standard cases, physical return of the defective item is not required.

Free replacements are determined by the SWN India technical team after confirming the defect.

Fulfillment Timeline: Approved exchange or replacement deliveries will be completed within 7 to 35 business days after approval from the supplier/technical team.

Refunds

Monetary refunds are not provided for change of mind, product dissatisfaction, or because an item is no longer required, as international items cannot be returned to the source country.

Refunds may only be processed in cases where a shipment becomes permanently ineligible for import (such as sudden import embargoes, regulatory restrictions, or complete product unavailability) prior to delivery.

Note: For items delayed or held at customs under restricted categories, refer to the Seized Product Limitations section below regarding shared loss evaluations.

Processing Timeframe: Approved refunds will be credited back to the original payment method within 5 to 20 business days.

Product Responsibility & Liability Disclaimer

All product specifications, features, and descriptions are provided directly by the respective manufacturers and suppliers. While Sociable Weaver Nest (SWN India) makes reasonable efforts to present accurate information, we do not independently verify or guarantee product performance, battery endurance, or specialized functionality.

SWN India operates solely as a registered importer and facilitator, responsible for sourcing, shipping, and delivering products within India. We do not manufacture, design, modify, or control the technical, software, or engineering aspects of the products.

Accordingly, SWN India shall not be held liable for any claims, damages, disputes, or indemnification to the extent permitted by applicable law arising from product performance, specifications, durability, or functionality. Any such concerns are solely the responsibility of the original manufacturer.

Returns or claims based on personal performance expectations, feature interpretations, or usage misunderstandings are not accepted. By placing an order, the customer acknowledges and accepts these conditions.

Cancellations & Order Modifications

1. Order Modifications & Merchant Cancellations (SWN Rights)

Sociable Weaver Nest (SWN India) reserves the right to modify order parameters (including product design, color, variant, weight, or technical specifications), cancel, or refund an order in unavoidable cases due to unforeseen operational or regulatory circumstances, including:

• Significant cost variations, supplier updates, inventory unavailability, or government restrictions on international importing.

• Orders flagged as suspicious, incomplete shipping addresses, or unverified contact details.

• Lack of proper customer response to order verification requests within 7 days of order placement.

2. Customer-Initiated Cancellation Requests: If you wish to cancel your order, you must submit an explicit cancellation request by contacting customer support via email at care@sociableweavernest.com or by calling/WhatsApping at +91 9664364660.

• Timing & Eligibility Window: Cancellation requests must be submitted within 24 to 48 hours of placing the order, OR before the order enters the fulfillment/processing stage, whichever occurs first.

• Processing Lock: Once an order enters the processing, sourcing, or international shipment stage, it is immediately locked and cannot be canceled.

• Gateway Fee Deductions: Upon approval of an eligible cancellation request before processing, a refund will be issued to your account after deducting non-refundable payment gateway transaction charges (2.75%–7%, depending on the gateway used).

Seized Product Limitations and Customs Delay

At SWN, we strive to offer genuine imported products with a smooth shopping experience. However, due to international shipping protocols, shipments may occasionally experience customs delays or, in rare cases, be held by border authorities beyond our control. In such situations, delivery timelines may extend up to 60 days.

Where permissible, SWN will make reasonable efforts to resend the item. However, if a product is seized or restricted under newly enforced embargoes or non-permissible customs regulations and cannot be delivered, it is recognized as an unforeseen event beyond control that impacts both the buyer and the importer.

In these specific customs seizure situations, full refunds are not automatically applicable. After evaluating the landed costs and financial losses incurred, SWN higher management may, at its sole discretion, issue a partial refund or store credit to share the burden of the loss fairly.

 

Return Address & Fee Terms

When requested by SWN, items must be shipped by the customer for either technical evaluation or exchange.

For returning goods, use our below address.
Sociable Weaver Nest (SWN India)
Inside Hathipole, 68 Jeevaji Market, Near Mawa Ganesh Mandir,
Udaipur, Rajasthan 313001, India

Important Return Terms:
Return Fee: ₹200 per item
Return Shipping: Customer's responsibility
(Note: All returns or exchanges must be approved by customer support before shipping; self-shipping without approval is not entertained).