Shipping Policy
Shipping
Thanks for ordering from SWN. We will do our best to ensure you receive your products smoothly and safely. Please read the following important shipping information carefully.
All orders are processed within 1–7 business days and dispatched within 7 working days unless affected by force majeure conditions. Items may be shipped from our worldwide warehouses based on stock availability. We start processing your order once cleared payment is received for all order types. Factors such as delayed logistics and customs clearance procedures may impact delivery timelines. Customers are advised to provide valid KYC documents for faster customs clearance (mostly for orders with a value >= INR 50000). Orders may be canceled or modified during the processing stage within 24–48 hours after placement; however, once the order enters the shipping process or tracking is generated, cancellation or modification will no longer be possible. Once the order has been processed, the tracking number will be sent to you by email (within 24–48 hours of order placement) and will also appear in your order details. If there is a significant delay, major change, product unavailability, price change, or shipment embargo, our team will contact you via email, WhatsApp, or phone using your registered contact details.
Shipping Regions
Hey there! We are currently shipping to India.
Shipping Time and Process
SWN partners with 300+ global carriers to bring you the most affordable and fastest delivery.
Delivery Timelines & Automated Shipping Guidelines:
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Standard Shipping: Estimated 12 to 35 days from the order placement date.
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Expedited Shipping: Estimated 7 to 20 days from the order placement date.
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Rare Extended Transit: While most packages arrive within standard timelines, in rare cases involving unforeseen circumstances (such as international customs delays, flight bottlenecks, or regulatory holds), delivery may extend up to 60 days.
Our Sourcing & Delivery Operations: We specialize in sourcing unique global products directly to your doorstep. Because orders are imported internationally, final delivery times depend on third-party global freight networks, airline schedules, and customs clearance procedures.
To ensure accuracy and seamless processing, our entire shipping workflow is fully automated. Operating with a streamlined team, we rely on automated system notifications to keep you informed at key milestones, eliminating the need for manual status updates.
Your 2-Stage Tracking Journey: Your parcel moves through two main delivery stages:
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Order Placement & Global Transit: After order placement, your shipment is dispatched from international facilities, and an International Tracking Number Update is assigned.
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Domestic Processing & Final Delivery: Once your Product Reaches the Indian Warehouse, it goes through a quality check and is handed over to local logistics partners for Safe Inland Delivery to your destination.
Note: As your parcel transitions from international freight to domestic delivery partners, your tracking ID may update more than once. Customers are advised to monitor their registered email for these automated tracking updates.
Helpful Customer Guidelines
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Accurate Checkout Information: Customers are recommended to ensure their shipping address, mobile number, and email address are accurate at checkout so automated status updates reach you without delay.
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Support Inquiry Recommendations: Because tracking and customs procedures are handled automatically in the background, manual follow-ups during standard transit are generally unnecessary—as orders reach customers automatically within the stipulated timeframe of 12 to 35 days without manual intervention. Customers are kindly requested to contact support only if their order has not arrived past the 35th day from the order placement date.
Shipping Fee
Shipping prices are based on product weight, shipping service, and destination. We always try to provide the fastest service at the lowest possible price. Firstly, we consider the delivery timeline, and if two services offer similar delivery times, we choose the more economical option. Currently, free shipping is available throughout our store.
Warehouse Shipping System
All orders are processed and shipped directly from our distribution centers in various warehouses around the world. Currently, we use the standard shipping method and express delivery* on selected items
*Express delivery is available only for selected products based on supplier availability, product type, and logistics feasibility. Some items may not qualify for expedited shipping due to handling or sourcing constraints.
(Taxes and duties may be applied by the Government of India on delivery for orders valued above INR 50,000. In such cases, customers may be required to provide KYC documents for customs clearance as per government regulations. See the details below to understand how KYC works.)
Cancel or Modify Order Information
If you would like to cancel or modify your order information, please contact us before the order is processed (within 24 hours after the order confirmation for all orders).
Customers are recommended not to provide KYC documents for orders below INR 50,000. However, customers who wish to expedite the customs clearance process may voluntarily provide KYC (Government-issued ID) after placing the order by contacting us via WhatsApp or email (please refer to the Contact section for our WhatsApp number and email address). Providing KYC may help expedite customs clearance at the destination. Applicable customs duties, taxes, or other charges may apply, and any such costs must be borne by the customer. The customer's name and address on the order must exactly match the details provided on the KYC document. If a customer opts for self-clearance of customs by providing ID/KYC documents, all delivery responsibilities and accountability thereafter shall rest with the customer. SWN India cannot be held liable if the shipment is delayed, held, or returned due to an incorrect address, KYC mismatch, customer unavailability, or an unreachable/non-responsive mobile number. Also, please note that SWN India does not collect KYC documents directly. Customers may be required to furnish the necessary KYC documents to the carrier upon request. Those who wish to register for self-KYC for orders below INR 50,000 must inform SWN India in advance via WhatsApp or email within 24 hours of receiving the order confirmation email. By default, all orders below INR 50,000 are considered non-KYC orders and will be processed normally as per our standard procedure.
Kindly note that our team may begin processing the order shortly after confirmation. In the meantime, you may request modifications to your order information. Once the order has been shipped or tracking has been generated, we will not be able to cancel or change your order. Notifications and updates will be sent to your registered contact details. In some cases, we may contact you regarding changes in design, price, style, or availability if a product becomes discontinued or restricted. Customers may provide their input accordingly.
*SWN India reserves the right to replace, modify, cancel, or refund an order in unavoidable situations caused by unforeseen circumstances such as major price changes, product unavailability, logistics restrictions, or government import regulations.
Damages
In case of a damaged product, whether caused during transit or due to accidental mishandling by the customer, kindly contact us and also raise a complaint with the carrier. We will assist you in resolving the issue. For selected products, customers may also request a replacement item after paying partial charges in cases involving customer-side mishandling, subject to eligibility and approval.
